Refunds & withdrawal

Our 14-day refund promise

Contact us within 14 days of buying Tucko and request a refund. You do not need to give a reason. This promise also applies if you have downloaded or used the app, and to every launch-price stage.

How to request a refund

Email [email protected] from the address used at checkout. Include your order number, if available. Please do not send payment-card information or your full licence key.

Polar processes the refund to the original payment method. We will arrange the refund without undue delay and within 14 days of receiving your request. Your bank or payment provider may need additional processing time before it appears on your statement. After a full refund, please stop using and remove your paid copy.

Statutory withdrawal rights

If you are an EU or EEA consumer and a statutory withdrawal right applies, you can withdraw from the digital-content purchase within 14 days of concluding the contract without giving a reason. Send a clear statement of your decision before that period expires. You may contact Polar, the seller, at [email protected], or contact us for help forwarding your request.

For immediately supplied digital content, a statutory withdrawal right can end only where the relevant legal requirements are satisfied, including your express consent to immediate delivery, your acknowledgement of the loss of that right, and the required contract confirmation. Downloading by itself is not a blanket waiver. Our separate 14-day refund promise still applies.

Optional withdrawal form

Problems after 14 days

The refund window does not limit statutory rights for defective or non-conforming software. If you have a technical issue or a billing error, contact support so we can help.